Vol. 2 - No. 1 - Winter 2005
| Wells Fargo Consumer Credit Group Uses Technology to Give High Quality Service to its Customers “Anytime Anywhere” |
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by Halime Inceler Sarihan Wells Fargo & Co. has been named by Forbes magazine as one of America's best-managed companies and topped 17 industry peers as the best-managed company in the banking category. The rankings appear in Forbes' Jan. 10, 2005, edition, which features its annual Platinum 400 listing. In an interview with Colin Walsh, Executive Vice President, Customer Fulfillment and Servicing, Wells Fargo Consumer Credit Group, he said, "We provide our customers with multiple products across a variety of channels, including the Internet and telephone as well as traditional banking stores. We believe these choices enhance the value of our relationship with customers. The technology we use across our channels must be aligned, as well as state-of-the-art. Wells Fargo has taken an 'anytime, anywhere' approach to channel distribution in satisfying customers’ needs." [More] |
| Interview with Colin Walsh, Executive Vice President, Customer Fulfillment and Servicing, Wells Fargo Consumer Credit Group |
 Colin Walsh Q1: How does the Consumer Credit Group use technology to leverage its industry leadership, organizational capabilities and customer services? We provide our customers with multiple products across a variety of channels, including the Internet and telephone as well as traditional banking stores. We believe these choices enhance the value of our relationship with customers. The technology we use across our channels must be aligned, as well as state-of-the-art. [More] |
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