PICMET '07 Symposium

"Technology Management in the Service Sector"
Sponsored by National Science Foundation (NSF)

Sunday, August 5, 2007 (08:00 - 17:00, Broadway Room)

PICMET photoA one-day Symposium, “Technology Management in the Service Sector,” will be held at the Hilton Portland Hotel and Executive Tower immediately preceding the technical program of the PICMET ’07 (Portland International Center for Management of Engineering and Technology) Conference (August 6—9, 2007).  

Key leaders in the field will present their ideas in the morning, leading to open discussions in the afternoon focused on identifying the critical research needs in Technology Management in the Service Sector. The results will be presented to the PICMET ’07 Conference participants toward the end of the conference and will be published as a report to be submitted to the National Science Foundation (NSF).

PICMET Conference attendees who choose to attend will receive a $200 Symposium registration discount.

Symposium Chairs:

  • Tugrul Daim, Associate Professor, Portland State University, USA
  • Paul Maglio, Service Systems Research, IBM Almaden Research Center, USA

Symposium Co-Chairs



  • Daniel Berg, Professor, Rensselaer Polytechnic Institute
  • Bob Chlebowski, Executive Vice President of Distribution Strategies and Services at Wells Fargo & Company
  • Connie Chang, Research Director and Chief of Staff to the Under Secretary of Technology, U.S. Department of Commerce’s Technology Administration (TA)
  • Eliezer (Elie) Geisler, Distinguished Professor, Stuart School of Business, Illinois Institute of Technology
  • Anatole Gershman, Distinguished Career Professor, Carnegie Mellon
  • Bridget Haggerty, Interim Chief Information Officer, Oregon Health & Science University
  • Bill Hefley, Associate Teaching Professor, Carnegie Mellon University, Pittsburgh, Pennsylvania, USA; and Associate Director, Carnegie Mellon’s IT Services Qualification Center (ITSqc)
  • Douglas Morse, Vice President of Strategic Planning and Delivery Operations for Oracle Global Customer Services
  • Terry Oliver, Chief Technology/Innovation Officer, Bonneville Power Administration (BPA)
  • Jim Spohrer, Director, Almaden Services Research, IBM
  • Chris Tofts, Visiting Professor, University of Bath.


Phone: 1-503-725-3525
Fax: 1-503-725-4667
E-mail: info@picmet.org
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